Direct Contact

We don't believe in automated ticketing systems that vanish into the void, nor in prefabricated answers. At EroGrid we deal with high-level creators and investors, and our support is designed to be fast, personal, organic, and effective.

Reach out to the right department to secure top operational priority.

Operations Structure

• Engineering & Technical Support: If you've experienced a critical failure in the rendering engine, a loss of credits that wasn't automatically refunded, or a visual bug on the platform, our core development team will review it manually. Email: support@erogrid.com
• Accounts & Billing: For immediate resolutions on crypto or card billing (BTCPay Server / MoonPay Commerce), subscription upgrades, or corporate billing questions. Email: billing@erogrid.com
• Legal & Privacy: We treat user privacy with military rigor. For DMCA claims, European compliance inquiries (DSA/GDPR), or formal data deletion requests. (Valid identifying documentation is mandatory.) Email: legal@erogrid.com
• Alliances & Creators (Partners): Got residual traffic? Do you represent a studio or are you a super-affiliate? Let's talk about custom integrations, private API access, and revenue-share deals well above the market average. Email: partners@erogrid.com

Headquarters & Transparency

EroGrid operates its parent infrastructure under strict European Union regulations, providing a safe, hardened, and private haven for your data and creations.

All formal legal correspondence can be addressed to our representative law firm. Full tax information (VAT ID) and the postal address of our corporate offices are provided transparently on every invoice issued, or upon verified request to our legal department.

Engineering tip: If you're contacting us about a technical generation issue, always include the exact URL of the page you were on, or a screenshot of your parameters (LoRAs, steps, CFG). It allows us to replicate and hunt down the error within seconds.